Andy Li
Technical support and systems integration professional with a B.S. in Math & Computer Science and hands-on engineering experience across desktop and laptop hardware, Android and Apple iOS devices, software deployment, API-connected applications, and business systems. Experienced assembling and disassembling computers, diagnosing and replacing CPUs, RAM, storage drives, and other serviceable components, installing operating systems and applications, and troubleshooting hardware/software interactions. I combine device-level support with API/data integration, automation, root-cause analysis, technical documentation, and end-user training across hospitality, financial technology, and higher education environments.
You can reach me at liandy.contact@gmail.com.
Engineering & Technical Experience
Staff Accountant / Systems & Technical Support
- Serve as a technical systems resource for a nine-location fine-dining group, supporting Windows desktops/laptops, Android devices, Apple iOS/iPadOS devices, Microsoft 365, business applications, and restaurant operational technology.
- Install, configure, test, and troubleshoot software across endpoints; diagnose hardware and peripheral issues and perform hands-on component-level service, including disassembly, replacement, and reassembly of RAM, storage, CPU-related components, and other serviceable computer hardware.
- Engineer and maintain integrations and automated workflows between payroll, accounting, Microsoft 365, SharePoint/OneDrive, Excel, and other applications using APIs, data exports/imports, scripting, and Power Automate.
- Troubleshoot integration failures by tracing data from source systems through application logic and downstream outputs; test corrections and document repeatable recovery procedures.
- Develop implementation procedures, SOPs, troubleshooting instructions, and user-facing technical documentation; guide restaurant and administrative users through setup, system changes, and issue resolution.
Data Analyst / Application Integration Support
- Developed and supported Retool applications and CRM workflows connecting front-end interfaces to back-end databases and services, using APIs and structured data flows to integrate business systems.
- Configured and tested applications across Windows, macOS, Android, and iOS endpoints, troubleshooting differences in browser, device, authentication, connectivity, and application behavior.
- Diagnosed application and integration issues across GUI, API, database, and data-processing layers; isolated root causes and implemented or coordinated technical corrections.
- Translated business requirements into technical configurations, tested releases, documented workflows, and explained system functionality to nontechnical stakeholders.
Escalations Analyst / Technical Product Support
- Performed advanced technical investigation of customer-impacting issues across seven financial products, tracing failures through user devices, front-end applications, APIs/system interfaces, back-end processing, and operational workflows.
- Reproduced issues across desktop, laptop, Android, and Apple iOS environments; evaluated application behavior, user configuration, and system data to distinguish device-level problems from platform defects.
- Designed technical audits and root-cause workflows that identified recurring system issues and contributed to a 17% reduction in technology-oriented consumer complaints.
- Improved recurring-error identification by 33% through structured QA controls, defect pattern analysis, and escalation procedures.
Cash Applications Specialist I - II / Systems Automation Support
- Supported transaction-processing systems and internal applications across seven international lending products, troubleshooting software, data, interface, and workflow exceptions across user endpoints.
- Automated transaction processing and reporting using in-house applications, scripting tools, SQL/data workflows, and system integrations, improving department productivity by 42%.
- Worked with application interfaces and data connections to validate transaction movement between systems, investigate failed processing, and coordinate resolution of integration exceptions.
- Supported application installation/configuration and cross-platform access on desktops, laptops, Android, and Apple iOS devices while assisting users with technical setup and troubleshooting.
Computer Specialist
- Configured, deployed, repaired, and troubleshot desktops, laptops, Android devices, and Apple iOS devices for 50+ faculty and staff supporting institutional operations and research.
- Performed hands-on computer hardware service including system assembly/disassembly, component diagnostics, RAM and storage replacement/upgrades, CPU-related service, peripheral replacement, and post-repair validation.
- Installed operating systems, drivers, productivity/research applications, and device configurations; diagnosed hardware/software compatibility, performance, connectivity, and user-access issues.
- Managed device provisioning, distribution, secure data handling, and decommissioning for equipment containing sensitive patient and institutional information.
Education
University of Illinois at Chicago
Technical Computing, Systems, Programming & Data Analysis
Thomas Kelly College Prep
Engineering & Technical Skills
- Desktop/laptop assembly and disassembly; CPU, RAM, SSD/HDD/storage replacement and upgrades
- Hardware diagnostics, component-level troubleshooting, peripheral replacement, post-repair validation
- Device provisioning, deployment, lifecycle support, and secure decommissioning
- Windows, macOS, Android, Apple iOS/iPadOS, Chromium OS
- Application installation, endpoint configuration, troubleshooting, access and user setup
- Cross-platform testing across desktops, laptops, tablets, and mobile devices
- REST/API-based application connectivity, structured data exchange, workflow integration, front-end/back-end troubleshooting
- Power Automate, Excel automation, Task Scheduler, SharePoint/OneDrive, Microsoft 365, Google Workspace
- QuickBooks, R365, payroll applications, restaurant operations technology and business systems
- Python, SQL, JavaScript, HTML5, CSS3, jQuery, Bootstrap
- PostgreSQL, pgAdmin, Snowflake, Retool, AWS, GitHub, Jupyter
- Tableau, MicroStrategy, data analysis, QA/auditing, root-cause analysis
- SOPs, implementation procedures, troubleshooting guides, configuration documentation
- End-user training, remote support, technical escalation, vendor coordination
- Issue reproduction, testing, defect analysis, customer/stakeholder communication
Technical Projects
Interests
When I have time to myself, I enjoy a bike ride by the lake or ripping through the streets on an electric skateboard. That was until Covid hit, now I am a at-home karaoke enthusiast!
On the creative side, I am passionate about digital photography where I upload to a public photo sharing website for crowdsourcing.
On the technical side, I enjoy hands-on engineering projects involving computers, phones, tablets, appliances, and other electronics. I regularly build and upgrade desktop PCs, disassemble systems for repair, replace components such as RAM and storage, diagnose hardware/software issues, and experiment with new operating systems, applications, and connected-device workflows.
